Skip to content
Ordered a $1,500 gu...
 
Notifications
Clear all

Ordered a $1,500 guitar and got a $5,600 one instead

20 Posts
11 Users
0 Likes
4,099 Views
(@notes_norton)
Noble Member
Joined: 16 years ago
Posts: 1497
Topic starter  

Sounds too good to be true but actually I'm bummed about it.

I ordered a Parker Dragonfly guitar (retail $1,999) for less than $1400 from an online music retailer (which will remain nameless) and they sent a Midi Mojo FLy (retail not quite $5.600.00). I immediately called Customer Service and informed them of their error. I asked them to please send the one I ordered and I'd be happy to return the Fly (it's a "do unto others" thing).

They told me they don't have the DragonFly I wanted anymore and probably wouldn't be getting them in for at least 99 days. We talked and eventually I asked for my options. They said (1) I can send the Fly back for credit (2) I can trade the Fly in on some other guitar (3) I can keep the Fly -- I have 45 days to decide.

This blew me away, so I sent an e-mail to customer service, and they send back a form letter saying that if I got the wrong thing, I can keep it if I like it or return it in 45 days or less.

Now although I am an excellent saxophonist (first in the state each year I was in school, and with decades of full-time experience after that), I am only an adequate guitarist. I've "doubled" on rhythm for many years (mostly barre chords) and also on bass when the songwriter didn't have the wisdom to include a sax part. A couple of years ago I finally decided to get serious on the guitar and I started learning scales, chords, and how to read music on the guitar (which is more difficult than on either the sax, flute or keyboard). I put in a couple of hours per day, and in a short amount of time I was playing rock/blues/country leads on stage. My friends were amazed at how quickly I picked it up (aren't friends great) but (1) they don't realize it's my seventh instrument so I brought a lot to the table (2) I only show them what I know and keep hidden the thousands of things that I still have to learn (delightfully working on them).

Anyway, a $5,600.00 guitar in my hands is like someone buying a Ferrari and only driving it to the grocery store and back.

I put on a sweat shirt (so as not to mar the guitar) and played it. The neck is like soft butter, the tone is good (Duncan pickups and a Fishman), it's as light as a feather, it's comfortable against the body, and it resonates nicely.

I've been pondering this for about a week. I will probably sell it for about $3500 and then get the DragonFly from another retailer (I've put one on order). $3500 for a $5,600 guitar seems like a great deal (of course nobody pays list)

It also appears to be a custom color, as the Parker Page does not list or show that color but does mention that custom colors are available. It's a dark wood, probably walnut color with the grain showing.

So I'm gigging all weekend, I'll probably take pictures and post it in the for sale section next week (of course if anyone wants to get the jump on it, let me know off-list).

I have to be weird to be disappointed about getting the expensive guitar. I tried everything I could to do the right thing but the store doesn't seem to care if I keep it. I don't get to play my dragonfly this weekend and I'm not going to play the fly because when I sell it, I want it to still be new.

Who would have thought I'd be disappointed about it?

Notes ♫

Bob "Notes" Norton

Owner, Norton Music http://www.nortonmusic.com Add-on Styles for Band-in-a-Box and Microsoft SongSmith

The Sophisticats http://www.s-cats.com >^. .^< >^. .^<


   
Quote
 Bish
(@bish)
Famed Member
Joined: 19 years ago
Posts: 3636
 

Very interesting story.

Good luck selling that guitar. It's one of the more expensive ones I've ever heard of. Don't think I've ever seen one either.

Bish

"I play live as playing dead is harder than it sounds!"


   
ReplyQuote
(@trguitar)
Famed Member
Joined: 17 years ago
Posts: 3709
 

Unless you would really prefer the Dragon Fly ........ why not keep it. Who cares what it cost? Question is if you like it or like the Dragon Fly better. Price or your percieved ability shouldn't enter into it. :)

"Work hard, rock hard, eat hard, sleep hard,
grow big, wear glasses if you need 'em."
-- The Webb Wilder Credo --


   
ReplyQuote
 Nuno
(@nuno)
Famed Member
Joined: 18 years ago
Posts: 3995
 

The neck is like soft butter, the tone is good (Duncan pickups and a Fishman), it's as light as a feather, it's comfortable against the body, and it resonates nicely.
What is the problem? You are describing THE guitar.

I've played Parkers, a friend of mine has one. I only was able to find a wrong thing: the price.

+1 on TR's comment.


   
ReplyQuote
(@anonymous)
Illustrious Member
Joined: 17 years ago
Posts: 8184
 

Unless you would really prefer the Dragon Fly ........ why not keep it. Who cares what it cost? Question is if you like it or like the Dragon Fly better. Price or your percieved ability shouldn't enter into it. :)

i have to disagree. there's a whole of things i could do with $3500, and i don't think i'm unusual in that.

edit: i guess it's technically 2 grand, and not $3500, since he's buying another guitar with the difference.


   
ReplyQuote
(@liontable)
Estimable Member
Joined: 14 years ago
Posts: 146
 

I'm with TR on this one. If you like it better than the other guitar I'd keep it. You seem very serious about playing guitar (not to mention all those forum posts!), take this as an incentive to get even better. I don't think you have to earn the right to get great gear, as a newbie I just had the chance to buy a $2000 acoustic for 600 (had very experienced players look at it) which I decided to do. It's not the quality of your playing or the price that should be the ultimate deciding factor. I believe it's the amount of joy you get from having this that really matters. I'd seriously think about keeping it, a guitar with a story, it has to be a keeper.


   
ReplyQuote
(@trguitar)
Famed Member
Joined: 17 years ago
Posts: 3709
 

Yes, lets not forget that Notes is a professional musician and not a hack like a lot of the rest of us. He actually makes money doing this.

"Work hard, rock hard, eat hard, sleep hard,
grow big, wear glasses if you need 'em."
-- The Webb Wilder Credo --


   
ReplyQuote
(@notes_norton)
Noble Member
Joined: 16 years ago
Posts: 1497
Topic starter  

Two reasons why I decided to sell the guitar and get the DragonFly that I originally ordered.

1) The DF has the pickup configuration that I want. 2 single coils, a coil splitting humbucker, and a Fishman. The Mojo Fly has two splitting humbuckers.

2) The Fly is dark brown (I'd guess walnut) and I wear black on stage. It won't show up very well. Since I play sax, wind synth, flute, guitar, percussion controller, and sometimes keys on stage, people notice how many instruments I play and they talk about it - that results in free promotion for my duo (it IS show-biz after all).

The show-biz aspect of a pro musician cannot be underestimated. More people listen with their eyes than with their ears. I put looks secondary to the ability to express yourself musically in a way that relates to the audience. Professionalism comes next (that includes promotion) and tone lags behind the rest.

I figure if I sell the $5,600 guitar for about $3,500, it will pay for both the mistaken shipment and the new DF, and I'll end up with a free guitar.

I've thought long and hard about this. I've flip-flopped a few times too. But now that I've ordered the DragonFly, there is no going back.

Anybody want the ultimate guitar for $2,100.00 UNDER list price? (use that figure when convincing your wife :D ) Merry Christmas?

The Fly looks a little like this:

The weather is bad for taking pictures today. I'll try to get some out soon and then post it in the classified section.

Notes ♫

Bob "Notes" Norton

Owner, Norton Music http://www.nortonmusic.com Add-on Styles for Band-in-a-Box and Microsoft SongSmith

The Sophisticats http://www.s-cats.com >^. .^< >^. .^<


   
ReplyQuote
(@hobson)
Noble Member
Joined: 15 years ago
Posts: 794
 

It must be karma for all of the help you've given people on the forum. A similar thing happened to me, but my karma isn't as good. I ordered a guitar stand and received a snare drum stand. The on-line store wouldn't even ship me the guitar stand until I sent the snare stand back to them and they received it. Between that and other problems, I don't order from them anymore.

Renee


   
ReplyQuote
(@trguitar)
Famed Member
Joined: 17 years ago
Posts: 3709
 

So, despite being a more expensive axe, it is not the one you want. I understand that. I agree, sell it. Happy Guitarmas!

"Work hard, rock hard, eat hard, sleep hard,
grow big, wear glasses if you need 'em."
-- The Webb Wilder Credo --


   
ReplyQuote
(@notes_norton)
Noble Member
Joined: 16 years ago
Posts: 1497
Topic starter  

If the weather is nice, I'll take pictures tomorrow. I don't want to take them indoors because the flash on the camera will create a flare on the shiny surfaces.

I'm definitely going to sell it. It's a beautiful guitar, but it isn't the one I wanted.

It will be a great deal for someone who wants a brand new top-of-the-line guitar at a wholesale price.

Notes ♫

Bob "Notes" Norton

Owner, Norton Music http://www.nortonmusic.com Add-on Styles for Band-in-a-Box and Microsoft SongSmith

The Sophisticats http://www.s-cats.com >^. .^< >^. .^<


   
ReplyQuote
(@notes_norton)
Noble Member
Joined: 16 years ago
Posts: 1497
Topic starter  

I got the final word from the Federal Trade Commission site:

http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro15.shtm

Q. What should I do if the unordered merchandise I received was the result of an honest shipping error?

A. Write the seller and offer to return the merchandise, provided the seller pays for postage and handling. Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.

I wrote and posted the letter today. Now comes the waiting game.

Since it's a Federal Trade Commission site, I have confidence that the information is correct.

I feel much better now, knowing I did the right thing, and in the proper way.

Thank you all for your help and suggestions.

Whether they want it back, or if I put it up for sale next month, either way is OK with me.

Further developments. I went through Funky Munky Music (by advice from the Parker Forum) and the guitar I actually want is supposed to be being shipped directly from the Parker Factory to me today via 2 day air!!!

Notes ♫

Bob "Notes" Norton

Owner, Norton Music http://www.nortonmusic.com Add-on Styles for Band-in-a-Box and Microsoft SongSmith

The Sophisticats http://www.s-cats.com >^. .^< >^. .^<


   
ReplyQuote
(@kcfenderfan)
Honorable Member
Joined: 17 years ago
Posts: 472
 

Glad you're getting it squared away with the original supplier. Funky Munky Music is a just a few miles from where I work. Great bunch of people.

Jim


   
ReplyQuote
(@notes_norton)
Noble Member
Joined: 16 years ago
Posts: 1497
Topic starter  

I'm glad I found the "official" correct way to do the right thing.

If they want it back with pre-paid shipping, it's no loss to me.

If they really don't want it back, I stand to make a few bucks.

Either way I get the guitar I wanted in the first place, at a good price, so I can't lose.

Insights and incites by Notes ♫

Bob "Notes" Norton

Owner, Norton Music http://www.nortonmusic.com Add-on Styles for Band-in-a-Box and Microsoft SongSmith

The Sophisticats http://www.s-cats.com >^. .^< >^. .^<


   
ReplyQuote
(@notes_norton)
Noble Member
Joined: 16 years ago
Posts: 1497
Topic starter  

The DragonFLy from Funky Munky arrived yesterday, about 2 hours before we left for our gig. So I didn't have much time to play it before going on stage.

First impressions:

  • It's beautiful (pictures will come as soon as I have time)

  • It's as light as a feather. A few ounces more than my full hollow-body Epiphone Casino and Gibson ES-330

  • It's well balanced - stays put when both hands are off the guitar

  • It's very comfortable to hold against my body

  • Positions 1 & 3 (neck and middle only) sound very strat-ish and 5 (humbucker only) sounds very Gibson-ish

  • The fishman pickup gives it a very realistic acoustic sound by itself -- plus blending the acoustic with the magnetic pickups makes it sound like a flat top with a pickup in the round hole

  • Positions 2 and 4 (and 4 with the humbucker in both hb and coil tapped) positions sound great too, but I don't know how to describe them (although position 4 with the humbucker in sc mode sounds a little like a tele only fatter). I'll get into this more after gigging, when I can play with it more off the gig without the rest of the band

  • The fit and finish of the guitar are excellent and the frets are dressed well. It came in a decent hard case (not a flight case though) and was set up well - intonation is great, although the action was a little higher than I prefer.

    I haven't played with the whammy much yet, and didn't on the gig. I've never had one, and it's a skill that definitely needs a little off stage work. I put the handle on before the gig (it came in the floating mode), and as per the instructions tuned the guitar, wiggled the stick, retuned, wiggled the stick and then checked intonation. It didn't go out of tune after the second tuning. (it has Sprezel locking tuners and a graph-tech nut).

    This will be my gigging guitar for a long time to come.

    I eventually want to replace the humbucker with a P-Rail so I can also have P90 tones too. Then it will be an "everything" guitar.

    I still haven't heard anything on the Mojo, but it's too early to sell it.

    Insights and incites by Notes ♫

    Bob "Notes" Norton

    Owner, Norton Music http://www.nortonmusic.com Add-on Styles for Band-in-a-Box and Microsoft SongSmith

    The Sophisticats http://www.s-cats.com >^. .^< >^. .^<


       
    ReplyQuote
    Page 1 / 2